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10.3 Troubleshooting by symptom
10.3.3 When operating the MES interface module
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TROUBLESHOOTING
(From the previous page)
(To the next page)
Table 10.21 Troubleshooting about the DB interface function
Symptom Checked item Corrective action
In the tag component where statistical
processing is set, the average, maximum or
minimum value to be calculated is reset.
Is there any setting that enables data
writing to the tag component where
statistical processing is set?
• Disable the write setting.
• Writing data to the tag component where
statistical processing is set will reset the
statistical values.
The database is not updated.
Has an error occurred in [Error log] of
[Working log]?
Section 7.12.5 Checking the
working log of the MES interface
module
• If an error has occurred, identify the error
cause and take corrective actions.
Section 10.2 Error Code List
When trigger conditions of a job with
[Startup logging] setting are met, is the
startup logged in [Event log] of [Working
log]?
Section 7.12.5 Checking the
working log of the MES interface
module
• If no startup data is logged, refer to the
following:
Job will not start up.
If the startup log is identified in the above
case, is there an error in [Error log] of
[Working log]?
Section 7.12.5 Checking the
working log of the MES interface
module
• If an error has occurred, identify the error
cause and take corrective actions.
Section 10.2 Error Code List
In [Change job status] of [Remote
operation], is [Disable writing to database]
set?
• Enable writing to the database.
Section 7.13.4 Changing the job
status
Has an error occurred in the access log of
DB Connection Service?
• If an error has occurred, identify the error
cause and take corrective actions.
Section 10.2 Error Code List
Are the relevant records or table locked on
the database when inserting, updating or
deleting data?
• Unlock them on the database and
execute it.
If they are locked, the execution is
delayed until they are unlocked.
In [Connection result of previous job
execution] of [Remote operation], is
"Connected" displayed under [Result]?
Section 7.13.3 Checking the
connection of the previous job
execution
• If "Disconnected" is displayed, correct
the setting of [Server service settings].
Section 7.9.1 Setting items in
Server Service setting
• Check the network connection route to
the database server computer.
Is the [Database type] setting in [Server
service settings] of MES Interface Function
Configuration Tool correct?
Section 7.9.1 Setting items in
Server Service setting
• Set the database being used.
Is the DB buffering whose Manually resend
buffer is enabled occurred?
• Resend the buffered data by the DB
buffering function.
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