ユーザーマニュアル Canon 写真スキャナー 330 [121/129 ページ]

Canon 写真スキャナー 330

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5-2

1. Troubleshooting

If any of the following problems occurs, solve the problem as described in the corresponding solution.

Network, Web Menu

Cannot log in to the Web menu

Cause JavaScript is disabled in the Web browser.

Solution Enable JavaScript.

Cannot use an LDAP address

book (certain users only)

Cause The administrator has set user function restrictions.

Solution Contact the administrator of the ScanFront.

Cannot update the settings in

the Web menu

Cause The ScanFront is being used or a user has not logged out.

Solution Check the ScanFront status and then try again.

Cause The Web browser has become unstable.

Solution Delete the cache and cookies and reset the settings of the Web browser.

Cannot access the Web menu

Cause The IP address assigned from the DHCP server has changed.

Solution

Contact the administrator of the ScanFront, and check the IP address

assigned to the ScanFront.

Cannot create a new folder

(shared folder/FTP server)

Cause

Permission to write to the shared folder has not been granted for the

user name and password that were entered.

Solution Contact the administrator of the shared folder.

Specifying a mail address as the

address and then starting

scanning results in an error

Cause The mail server settings have not been registered, or have been deleted.

Solution Contact the administrator of the ScanFront.

Cannot edit the address book/

job buttons (certain users only)

Cause The administrator has set user function restrictions.

Solution Contact the administrator of the ScanFront.

Can only select certain

destinations. For example, can

only select shared folders

(certain users only)

Cause The administrator has set user function restrictions.

Solution Contact the administrator of the ScanFront.

Cannot connect to an FTP

server that can be accessed

from outside the company

Cause

The scanner cannot connect to an FTP server that requires firewall

settings to be configured.

Solution

Use an FTP server that does not require firewall settings to be

configured.

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